Billing has its own page, reached from the dashboard navigation. From there you can change plan, update your payment method and download invoices. Only an administrator sees it — it is the one area of the product gated on who manages the organization.
Paid plans are billed per location, not per person and not per sensor. A location counts once it has at least one device assigned to it and reporting; a store you have typed in while planning a rollout costs nothing until a sensor is actually watching it. Three sensors are included at each location — a fourth or fifth at the same store is a small add-on line rather than a second full charge, because a second sensor at a store does not add anyone new to contact. Pro is the self-serve plan and covers up to 24 locations; Enterprise is the volume tier and starts at a 25-location minimum, with a conversation rather than a checkout page.
- Cellular units carry a per-unit add-on, because each one has an ongoing data cost that a Wi-Fi unit does not. Wi-Fi units inside the included allowance add nothing.
- Closing a store: deactivate the location and it stops counting from then on, while its history stays intact for your records.
- Quantities are recounted from your own account every night, so adding or removing a store is reflected without anyone editing an invoice by hand.
- An upgrade applies immediately — the features it unlocks are available at once.
- Your existing configuration and history carry across unchanged.
Monthly and annual are both available, and annual is the cheaper of the two. Switch between them on the Billing page: pick the plan and interval, see what it costs before committing, then confirm. An upgrade is prorated — you pay the difference from today rather than a whole extra period — and takes effect immediately.
The Billing page shows each thing you're billed for, the count behind it, and what drives that count — so "why is my invoice that number" is answerable by clicking through to the stores and sensors it names. The total there is an estimate: it knows your quantities, and your payment processor owns tax, discounts and proration. If the two ever disagree, the invoice is right.
If our list price goes up, your rate does not. You stay on the price you subscribed at, and that holds as you grow — adding stores bills the new ones at your existing rate rather than moving your whole account to the current one. Changing your own plan or interval is what moves you to current pricing, and you choose that.
In the dashboard: Billing — Your plan, what it costs line by line, and how to change it.