Every configuration change has been recorded since the day the audit trail was built. The activity log is where you read it: newest first, filterable by whether the change was about people, stores, devices, alerting or billing.
Each entry names who made the change and when, and summarises which fields moved. Open Full detail on an entry to see the complete before-and-after, including the whole record for anything that was deleted.
In the dashboard: Activity log — Who changed what, and when. Every configuration change with the values it replaced.
The question it exists to answer is the one nobody can answer from memory: was this store in the Danger escalation chain last month, and who took it out? Six months later, during an incident review, that is the difference between a defensible position and a guess.
- It covers the whole organization, so it is available to organization admins rather than to managers with a territory — a territory-scoped view would show one person every store's contact changes.
- It is read-only. There is no delete and no filter that removes an entry from the record, because a trail the audited party can edit is not a trail.
- Entries age out with your history retention, not sooner.