← All help

Devices

Setup mode, remotely (legacy Wi-Fi units only)

For an older Wi-Fi unit that's still reporting — before moving it, or before a network change. It opens its setup network again without losing its current connection. Cellular units have no setup mode.

Legacy Wi-Fi units only. A cellular unit has no setup network and nothing here applies to it: it reports over cellular on its own, and if a store's Wi-Fi is worth using, that is entered once on the store's page (Store Wi-Fi) rather than on the unit.

Setup mode is for a Wi-Fi unit you can still reach: it's online now, and you know something is about to change — it's moving to another store, or the store is replacing its router on Tuesday.

The command is delivered the next time the unit checks in. It then opens its setup network while staying on its current connection and continuing to report, so nothing goes dark while you work.

  • The request expires by itself if nobody acts on it, so a forgotten one doesn't sit open indefinitely.
  • You can cancel before the unit picks it up.
  • A unit in setup mode doesn't trigger disconnected warnings — it's meant to be there.
A Wi-Fi unit whose store changed its password recovers on its own now: it recognizes an authentication failure, offers setup mode, and keeps offering it — no site visit and no factory reset. A store network change cannot strand a cellular unit: it falls back to cellular whether or not Store Wi-Fi is configured, and a new password is entered on the store's page, not on the unit.

Related

HeatAlert monitors workplace heat and tells someone before it becomes an incident. See plans or talk to us.