- Add the unit in the dashboard. You'll be given an 8-character pairing code.
- Plug the unit in and wait for its setup screen.
- On a phone, join the Wi-Fi network the unit is broadcasting.
- The setup page opens by itself. Enter the store's normal Wi-Fi details and the pairing code.
- The unit joins the network, claims its identity with the code, and appears on the dashboard within a minute or two.
A pairing code is valid for 15 minutes and works once. That's short on purpose — a code sitting in an email for a month is a way for the wrong device to join your account. If it expires, generate another from the unit's page; there's no limit and no penalty.
Codes deliberately exclude characters that are easy to misread — no letter O, no digit 1 — because they get read aloud over a phone from a hot kitchen. Case doesn't matter.
If a unit you already own has dropped off, don't add it as new — that starts a second history for the same hardware. Open its existing page and generate a re-pair code instead.