Every role is five yes/no answers. That's the whole model — there are no hidden tiers behind it.
| Capability | Grants |
|---|---|
| Manage organization | Roles, regions, markets, people, import, escalation, branding |
| Manage locations | Creating and editing stores and their contacts |
| Manage units | Adding, configuring and pairing devices |
| Acknowledge | Responding to an active alert and stopping escalation |
| See everything | Viewing the whole organization rather than only an assigned territory |
New organizations start with six roles — Org Admin, Safety Executive, Regional VP, Safety Manager, District Manager, Local Manager — because a blank page is a worse starting point than a reasonable guess. They are ordinary roles: rename them, change their switches, delete the ones that don't match how you're organized, add your own.
Deleting a role affects everyone holding it, so it asks you to confirm. Check who's in a role before removing it — the people don't disappear, but they lose what that role granted them, including what they were alerted about.
Read next: Why a role decides how much choice someone gets →