A manager who gets an alert saying “Yellow Flag, 86.2°F” still has to work out what that means for them. The heat policy is where your company writes down what it requires at each level, so the alert arrives with the instruction already attached and nobody has to go and find a binder.
- Open Heat policy from the dashboard. Every band you can trigger is listed with its temperature range.
- For each band, write the one-line instruction that belongs in a text message, and the full list of steps for the email.
- Save each band on its own. A band you leave blank simply carries no instructions.
Once written, the instructions appear in three places: the one-line version in the alert text message, the full list in the alert email, and the full list again on the page a manager reaches when they tap to acknowledge.
The text-message line is capped, and the page counts down the characters left. This is not arbitrary: an alert text already carries the company name, the unit, the store, the reading, the level and an acknowledgement link, and every extra message segment is billed per recipient — on the day a heat wave sends the most alerts. Keep the line to the single most important action and put the rest in the steps.
Bands follow whichever scale a unit reports on. A unit with a globe sensor is judged on the five WBGT flags; a unit without one is judged on the four Heat Index levels. Both are listed when your fleet contains both, because the same room can warrant different wording on different scales.