If alerts aren't arriving and the configuration looks right, one of these three is usually why.
| Applies to | Why | Ends | |
|---|---|---|---|
| Maintenance mute | One unit | Known work will make it read hot | At the time set, capped at 7 days |
| Quiet hours | One person | They don't want waking for non-urgent things | Daily, at the hour they chose |
| Outside store hours | One store | The building is empty, so there's nobody to protect | When the store opens — held alerts are then delivered |
All three keep recording. None of them affects the compliance record, and none of them stops the device warning the people actually in the room — its own display never goes quiet.