Not everyone who wants visibility wants interrupting. An executive over four hundred restaurants can't act on an individual store's alert, but does want to know how the estate is doing.
- A daily digest at an hour you choose — most useful first thing.
- An hourly digest during a window, for people watching a hot week closely.
- Both are per person, in their own timezone.
A digest is not a response channel. Someone on digest-only is not going to stop an escalation, and shouldn't be in an escalation chain — Readiness treats a store whose only subscriber is on digests as uncovered, because a summary tomorrow morning is not a response today.