← All help

Devices

Reported position vs the store you assigned

Cellular units can report roughly where they are. If that's a long way from the store on file, the dashboard says so — as a double check, not as tracking.

On a large rollout, units get installed in the wrong store, or assigned to the wrong record in the dashboard. Both mistakes are invisible: readings arrive, everything looks fine, and the alerts go to the wrong manager.

Cellular units can report an approximate position, so we compare it with the address of the store they're assigned to. If they disagree by more than the position's accuracy could explain, the unit's page says so and offers the nearest stores you already have on file.

  • It's a flag, not an enforcement — you decide. A unit genuinely installed next door to its store shouldn't be blocked.
  • You can adopt the suggested store in one click when the flag is right.
  • The check runs occasionally, not continuously. It exists to catch an installation error, not to follow a device around.
Someone at head office can always enter the location by hand, and hand-entered locations are respected. The check informs; it doesn't overrule you.

Related

HeatAlert monitors workplace heat and tells someone before it becomes an incident. See plans or talk to us.